HDI Certification in Help Desk Management (January 2006)

Certified in management of help desk people and processes. Proven ability to oversee technical/business issues related to budgeting, staffing, contract negotiations and emerging support standards.

Art of Service ITIL IT Service Continuity Management (January 2005)

Best practices in IT disaster recovery planning in relation to business needs for uptime and continued customer satisfaction.

Information Technology Infrastructure Library (ITIL) Foundations (August 2004)

Certified in foundational elements of managing information technology services and support in this industry leading best practices model. Including information technology processes such as business continuity, service level management, financial management and information systems support.

Company Confidential, Business Continuity Plan Partner (August 2004)

Partnered with another Mississauga based firm in the initial phases of business continuity plan for custom window designs company. Offered assistance in business impact analysis, risk analysis and continuity plan design.

Company Confidential, Informaiton Systems Consulting (January 2004)

Heavily involved in performing a Business Process redesign project for a toy company in Toronto. Examined the company’s existing processes, to determine deficiencies in their operations. Final deliverable, included a full report on industry related information, competitor analysis, company information systems analysis, and recommendations for improvement. Recommendation sought implementation of Vigilant Small Business Enterprise Resource Planning (ERP) system that would efficiently integrate and streamline operations between stores and head office.

Probank Services (September 2000)

Developed a custom made database-driven website, including an in-house application for a Mississauga based human resources outsourcing firm. Web component allowed job applicants to submit their personal and work-related information online, through Probank’s website. Data collected on the website is viewed through the custom made application which is located at Probank’s head office. Applicants can be screened, sorted and contacted for placement in positions matching employer criteria.